Pay Your Utility Bill

Combined Utility Billing

As of February 1, 2021, the citizens of Missoula will have their City of Missoula storm water, water, and sewer (wastewater) utility services on one monthly utility bill. You will be billed only for the services you are currently receiving. Sewer charges will no longer be sent to customers semi-annually. 

To see an example of what the new utility bill will look like, click here:  Bill Front   Bill Back

For more information on combined utility billing, please view this Question & Answer Sheet and Presentation to Council.

Utility rates and ordinances are required to be adopted by City Council. To be notified of items being presented to City Council, please subscribe to Notify Me.

Have questions about your bill? Please call our Utility Billing customer services representatives at (406) 552-6700.

Pay Your Utility Bill

  1. Online
  2. Direct Debit
  3. Bank Bill Pay 
  4. Phone
  5. Mail
  6. Office


You can pay online through the Utilities Account & Payment Portal. Please follow the directions to access your bill. You will need a copy of your bill or your account and customer numbers. Visa/MasterCard are accepted and your payment will be processed through a third party vendor. A $2.95 transaction fee will be charged when paying online. 

Customers can request paperless billing once they establish an online account.

Open or Close a Utility Services Account

Please contact us at 406-552-6700 to establish or cancel a utility service.

COVID-19 Exemptions

Please continue to pay your utility bill, or as much of it as you can, because you are still responsible for all utility charges incurred during this time. If you are unable to pay, please submit the COVID-19 "Vulnerable Individuals" Form listed below to The lobby at the Missoula Water building on W. Broadway remains closed.

COVID-19 "Vulnerable Individuals" Exemption Form